Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-settings.php on line 204 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-settings.php on line 219 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-settings.php on line 226 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-settings.php on line 233 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-settings.php on line 258 Deprecated: Function set_magic_quotes_runtime() is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-settings.php on line 27 Strict Standards: Declaration of Walker_Page::start_lvl() should be compatible with that of Walker::start_lvl() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1229 Strict Standards: Declaration of Walker_Page::end_lvl() should be compatible with that of Walker::end_lvl() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1229 Strict Standards: Declaration of Walker_Page::start_el() should be compatible with that of Walker::start_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1229 Strict Standards: Declaration of Walker_Page::end_el() should be compatible with that of Walker::end_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1229 Strict Standards: Declaration of Walker_PageDropdown::start_el() should be compatible with that of Walker::start_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1274 Strict Standards: Declaration of Walker_Category::start_lvl() should be compatible with that of Walker::start_lvl() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1421 Strict Standards: Declaration of Walker_Category::end_lvl() should be compatible with that of Walker::end_lvl() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1421 Strict Standards: Declaration of Walker_Category::start_el() should be compatible with that of Walker::start_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1421 Strict Standards: Declaration of Walker_Category::end_el() should be compatible with that of Walker::end_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1421 Strict Standards: Declaration of Walker_CategoryDropdown::start_el() should be compatible with that of Walker::start_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1472 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 1671 Strict Standards: Redefining already defined constructor for class wpdb in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\wp-db.php on line 499 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\cache.php on line 103 Strict Standards: Redefining already defined constructor for class WP_Object_Cache in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\cache.php on line 482 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\l10n.php on line 471 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\query.php on line 61 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\theme.php on line 1409 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\theme.php on line 1524 Strict Standards: Declaration of Walker_Comment::start_lvl() should be compatible with that of Walker::start_lvl() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\comment-template.php on line 1374 Strict Standards: Declaration of Walker_Comment::end_lvl() should be compatible with that of Walker::end_lvl() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\comment-template.php on line 1374 Strict Standards: Declaration of Walker_Comment::start_el() should be compatible with that of Walker::start_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\comment-template.php on line 1374 Strict Standards: Declaration of Walker_Comment::end_el() should be compatible with that of Walker::end_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\comment-template.php on line 1374 Strict Standards: Redefining already defined constructor for class WP_Dependencies in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\class.wp-dependencies.php on line 33 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\taxonomy.php on line 825 Strict Standards: Redefining already defined constructor for class WP_Embed in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\media.php on line 1030 Strict Standards: Redefining already defined constructor for class WP_Http in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\class-http.php on line 61 Strict Standards: Redefining already defined constructor for class WP_Http_Cookie in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\class-http.php on line 1723 Strict Standards: Redefining already defined constructor for class WP_Widget in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\widgets.php on line 93 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\widgets.php on line 324 Strict Standards: Declaration of Walker_Nav_Menu::start_lvl() should be compatible with that of Walker::start_lvl() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\nav-menu-template.php on line 105 Strict Standards: Declaration of Walker_Nav_Menu::end_lvl() should be compatible with that of Walker::end_lvl() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\nav-menu-template.php on line 105 Strict Standards: Declaration of Walker_Nav_Menu::start_el() should be compatible with that of Walker::start_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\nav-menu-template.php on line 105 Strict Standards: Declaration of Walker_Nav_Menu::end_el() should be compatible with that of Walker::end_el() in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\nav-menu-template.php on line 105 Deprecated: Assigning the return value of new by reference is deprecated in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-content\plugins\contestant-rating\contestant-rating.php on line 69 Warning: session_start(): Cannot send session cookie - headers already sent by (output started at D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\theme.php:1409) in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-content\plugins\wordpress-pagseguro-shopping-cartzip\wp_shopping_cart.php on line 22 Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\theme.php:1409) in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-content\plugins\wordpress-pagseguro-shopping-cartzip\wp_shopping_cart.php on line 22 Strict Standards: Only variables should be passed by reference in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\pomo\mo.php on line 184 Strict Standards: Only variables should be passed by reference in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\pomo\mo.php on line 184 Strict Standards: Only variables should be passed by reference in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\pomo\mo.php on line 184 Warning: Cannot modify header information - headers already sent by (output started at D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\theme.php:1409) in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-content\plugins\contestant-rating\cr.class.php on line 304 Strict Standards: Non-static method WP_MatchesMapRegex::apply() should not be called statically, assuming $this from incompatible context in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 219 Ofereça ao seu cliente um atendimento de excelência Blog Dominus Strict Standards: Only variables should be passed by reference in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\general-template.php on line 1631
abr
08
2016
Ofereça ao seu cliente um atendimento de excelência

A diversidade dentro do mercado se expandiu e isso não é novidade! O que tem repercutido bastante são as exigências do cliente, que abrangem desde a qualidade do serviço/produto oferecido até a disposição e criatividade da empresa em investir no atendimento.

O aumento da concorrência atrelado ao poder de barganha, que hoje está com cliente e não com as marcas, exige que as empresas se destaquem de alguma maneira, tanto para efetuar vendas quanto para manter clientes.

Uma “empresa vendedora” é aquela que consegue transformar seus clientes em vendedores, aquela que consegue encantar.  Para conquistar o objetivo do encantamento é necessário enxergar os clientes de forma individual, entender o que cada um precisa e tratar todos com a mesma importância, do grande cliente ao pequeno.

Podemos exemplificar essa estratégia com o case da empresa norte-america Home Depot, que é uma das maiores redes mundiais de materiais para construção, conhecida pela qualidade no atendimento ao cliente e se encaixa na descrição de “empresa vendedora”.

“Um jovem foi a uma das lojas para comprar um simples item, que custava US$ 2,50. Ao chegar ao caixa, percebeu que estava sem a carteira, depositou o item no balcão e ia saindo, quando a moça do caixa lhe perguntou por que não iria levá-lo. Ele explicou e ela lhe disse: “Eu já o vi aqui antes e acredito que você voltará. Leve esse item, eu o pago e quando você retornar você me reembolsa. Não faz sentido vir até aqui para não levar um item nesse valor”. O jovem assim o fez e no dia seguinte retornou com seu pai. Este procurou o gerente da loja e solicitou a presença da moça, elogiando-a; informou que era dono de uma construtora e que a partir daquele dia somente compraria naquela loja, desde que os preços fossem compatíveis com o mercado.

A qualidade no atendimento precisa estar inserida dentro da cultura interna, e a figura de um líder é essencial e necessária para que esse processo seja bem sucedido. Cada colaborador precisa entender que a sua atividade, por menor que seja, é importante e faz a diferença no resultado final. Esse é o grande papel de quem faz a gestão de cada setor.

Gostou do post de hoje? Não deixe de conferir outras publicações em nosso blog, Para saber mais novidades sobre o  mundo da contabilidade, auditoria e treinamentos acompanhe nosso Site e Facebook.

Fonte: contemporanearh

Imagem: meatendeapp e directtalk

          (0) voto(s).
  • Share/Bookmark

Deixe uma resposta

O seu endereço de email não será publicado Campos obrigatórios são marcados *

*

Você pode usar estas tags e atributos de HTML: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>