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headers already sent by (output started at D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\theme.php:1409) in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-content\plugins\contestant-rating\cr.class.php on line 304 Strict Standards: Non-static method WP_MatchesMapRegex::apply() should not be called statically, assuming $this from incompatible context in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\classes.php on line 219 Ofereça ao seu cliente um atendimento de excelência Blog Dominus Strict Standards: Only variables should be passed by reference in D:\Inetpub\vhosts\blog.dominusauditoria.com.br\httpdocs\wp-includes\general-template.php on line 1631
abr
08
2016
Ofereça ao seu cliente um atendimento de excelência

A diversidade dentro do mercado se expandiu e isso não é novidade! O que tem repercutido bastante são as exigências do cliente, que abrangem desde a qualidade do serviço/produto oferecido até a disposição e criatividade da empresa em investir no atendimento.

O aumento da concorrência atrelado ao poder de barganha, que hoje está com cliente e não com as marcas, exige que as empresas se destaquem de alguma maneira, tanto para efetuar vendas quanto para manter clientes.

Uma “empresa vendedora” é aquela que consegue transformar seus clientes em vendedores, aquela que consegue encantar.  Para conquistar o objetivo do encantamento é necessário enxergar os clientes de forma individual, entender o que cada um precisa e tratar todos com a mesma importância, do grande cliente ao pequeno.

Podemos exemplificar essa estratégia com o case da empresa norte-america Home Depot, que é uma das maiores redes mundiais de materiais para construção, conhecida pela qualidade no atendimento ao cliente e se encaixa na descrição de “empresa vendedora”.

“Um jovem foi a uma das lojas para comprar um simples item, que custava US$ 2,50. Ao chegar ao caixa, percebeu que estava sem a carteira, depositou o item no balcão e ia saindo, quando a moça do caixa lhe perguntou por que não iria levá-lo. Ele explicou e ela lhe disse: “Eu já o vi aqui antes e acredito que você voltará. Leve esse item, eu o pago e quando você retornar você me reembolsa. Não faz sentido vir até aqui para não levar um item nesse valor”. O jovem assim o fez e no dia seguinte retornou com seu pai. Este procurou o gerente da loja e solicitou a presença da moça, elogiando-a; informou que era dono de uma construtora e que a partir daquele dia somente compraria naquela loja, desde que os preços fossem compatíveis com o mercado.

A qualidade no atendimento precisa estar inserida dentro da cultura interna, e a figura de um líder é essencial e necessária para que esse processo seja bem sucedido. Cada colaborador precisa entender que a sua atividade, por menor que seja, é importante e faz a diferença no resultado final. Esse é o grande papel de quem faz a gestão de cada setor.

Gostou do post de hoje? Não deixe de conferir outras publicações em nosso blog, Para saber mais novidades sobre o  mundo da contabilidade, auditoria e treinamentos acompanhe nosso Site e Facebook.

Fonte: contemporanearh

Imagem: meatendeapp e directtalk

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