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Implementar processos dentro de uma empresa é uma necessidade de negócios que passam por expansão. No entanto, isso pode gerar dificuldades operacionais e, consequentemente, insatisfação do cliente com a demora de entrega do produto ou do serviço, além do aumento das burocracias.
Para evitar isso, a primeira dica é registrar as perguntas mais frequentes ligadas ao desenvolvimento de demandas em manuais ou em fluxogramas. Vale lembrar que o registro dessas informações deve ser feito em um sistema de fácil acesso para quem precisa desse conteúdo.
Se a empresa é de grande porte, uma planilha no excel não vai bastar para organizar informações! Uma boa saída é o Entreprise Resource Planning (ERP). O termo refere-se aos sistemas que são usados para planejar e controlar o uso de recursos e de processos dentro das empresas. Essa ferramenta permite uma visão integrada do que está acontecendo na empresa.
Tanto em empresas grandes como em menores, o importante é enxergar quais processos precisam ser controlados por ferramentas de organização e buscar quais delas melhor se encaixam em cada situação.
Quer saber mais sobre o mundo da Contabilidade, da Auditoria e da Consultoria Organizacional? Acompanhe-nos nas redes sociais:/DominusAuditoria, @DominusAuditori e /DominusAuditoria.
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